SoftTelRG

Troubleshooting: Common Errors and Fast Fixes

Tags: troubleshooting, errors, api, web

WEB
1) Element not found
- URL wrong or page not loaded.
- Selector wrong.
Fix:
- confirm URL
- re-check selector
- add wait / retry

2) Stale element
- DOM re-render.
Fix:
- retry click/typing with re-locate

API
1) Base URL required
- Your suite uses relative paths.
Fix:
- set Base URL in run panel

2) 401/403
Fix:
- add Authorization header
- confirm token source (env var)

3) 415 Unsupported Media Type
Fix:
- set Content-Type header

Reports
1) Report opens blank / error
Fix:
- confirm report exists
- check file permissions

Scheduler
1) App closed → in-app schedule does nothing
- expected.
Fix:
- use Windows Task bundle if you need it to run while app is closed
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