Diagnostics bundle: faster troubleshooting with less back-and-forth

What it is
A diagnostics bundle is a packaged set of logs/config/run artifacts that speeds up troubleshooting and support.

Why it’s needed
- Most support delays come from missing context (versions, logs, run artifacts).
- Enterprises need a standard way to share non-sensitive diagnostics.
- Teams want faster root-cause analysis without endless back-and-forth.

Benefits
- Faster issue resolution.
- More consistent escalations to internal support or SoftTelRG.
- Improves reliability in regulated environments.

How to use it in WebSureQTool
When an issue occurs, generate a diagnostics bundle from the app.
Review contents before sharing (follow your organization’s policies).
Include: run.json, logs, driver versions, and the relevant suite.yaml/dataset if allowed.
Submit via the Contact page or your institution’s support workflow.

Use the Intelligent Assistant for guided troubleshooting and next actions.